These are the Terms and Conditions for purchases on oakforless.com (the "Web Site"). For purposes of these Terms and Conditions, “Oak For Less®” refers to the company, its affiliates, directors, officers, employees, and successors, and “Customer” refers to the buyer of the merchandise. In all cases, this statement of store sales policy supersedes any verbal representation made by any person on behalf of this company. You agree that you have read and understand, and will abide by these Terms and Conditions when completing a purchase/order on the Web Site. We reserve the right to modify these Terms and Conditions at any time, without notice. Please check back any time you use our Web Site to stay updated with our current Terms and Conditions.
Orders
Prior to ordering or purchasing a piece of furniture, the Customer must take into account the item’s specifications and make the determination whether the furniture will fit through their doorways, work in a particular room, and be suitable for their needs. Oak For Less® accepts no responsibility for the variations in Customers’ door sizes, stairway sizes, carpet level, mattress size, floor unevenness, overloading of bookcases or other furniture pieces, cleaning solutions used, humidity level, etc. that occur with individual Customers’ homes/offices/locations.
Oak For Less ® takes care to ensure that products offered on our Web Site are available to order, but in some instances, items may be discontinued without notice or out of stock temporarily. Our stores will have certain items featured on our Web Site, but to keep our prices low, we do not maintain a warehouse, and due to the nature of orders being customizable with sizes, styles, and finishes, not all items will be available to see at our stores. Please note that we cannot process orders for addresses outside of Arizona or California. We reserve the right to refuse any orders, at our own discretion, if they appear to be made by resellers and also limit or cancel significant quantities that are ordered per person or household. When an order is placed online, the Customer become financially responsible for the purchase and payment for the product. The total order amount, including tax and any delivery charge will be charged in full to the credit card given at the time of the order placement.
Production/Shipping Times
At Oak For Less® furniture, we offer furniture products from many different manufacturers. Some are right here in Phoenix, while others are in California or Michigan. We also offer other items that are imported. As a result, production times vary, so we give an estimated range, based on current conditions. This is an ESTIMATE, it is NOT EXACT. Items may arrive early or unexpected delays can occur with manufacturers and/or shippers. These situations are beyond our control. By placing an order, the customer agrees that they understand the estimated production time. When the order is ready for Pick Up or Delivery, we will give you a call to schedule it.
Please CLICK HERE to see our current estimated production times.
Product Information and Pricing
We make great effort to maintain accurate pricing, as well as item information such as features, dimensions, finish choices and availability. Manufacturers may change product availability, pricing, dimensions, features, or finish choices without notice, but we do our best to keep the Web Site information accurate. In the event that an error occurs, we reserve the right to correct any errors, inaccuracies, or omissions and update information. Prices quoted are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing or cancel any order at any time, if the Web Site information was not accurate, including after orders have been submitted and a credit card charged. In the case of a cancellation, Oak For Less ® will issue a credit in the amount of the charge. Any accessories pictured with a product are props and not included.
Finish Choices
Each of our manufacturers has different finishes available for each of their items, which we list under each item. Finish choices vary according to each manufacturer's supply. For example, one manufacturer's Mission finish is not the same as another's - one may be darker, or redder, or even have an orangey tint, and each batch of stain may have slight differences as well. Each piece of furniture made in the same finish by the same manufacturer will have a finish that varies slightly from piece to piece. Each piece of wood accepts the stain differently, so no two will be perfectly identical. In addition, manufacturers use different names for finishes...for example, a light oak finish can be: "honey", "light", "golden", and even "medium". These all may describe a similar finish, but they are named differently by each manufacturer. And not all manufacturers offer similar finishes. To match a finish as close as possible, a drawer or shelf from an existing piece should be brought in to the store as a comparison to existing finish examples. Even then, what you see in our showrooms as examples from the manufacturers may vary because every piece of wood takes the stain differently and manufacturer batches of stain can vary in formula. There can be no guarantee of exactly the same finish from piece to piece, but we do our best to get as close as possible. On the Web Site, we make every effort to use pictures of finish colors that are as accurate as possible, but users of the Web Site must understand that every computer monitor or screen will display the finish colors a little differently, therefore, if the Customer is concerned about the accuracy of the finish, we recommend that the Customer come in to one of our stores to see physical examples of most finishes before placing their order. We do not have finish samples to take home or send.
Wood Furniture
Oak For Less ® offers many different types of wood furniture. Some items are solid oak while others use real oak veneers over plywood or oak veneers over MDF (medium density fiberboard) or particle board. Still others may be in different woods, like alder, walnut, or Asian hardwoods, with corresponding veneers. Manufacturers offer dining chairs in solid oak as well as certain dining table tops. Most desks, entertainment centers, hutches and buffets, and bookcases will have solid oak doors, drawer fronts, and trim, but the large, flat areas will be oak veneer over a substrate, such as plywood, MDF, or particle board. Substrates vary by manufacturer and are often used to provide stability where a single solid piece of wood may have a tendency to warp or split. Some manufacturers offer items constructed with a substrate of MDF. MDF stands for medium density fiberboard. It is superior to particle board because it is made with wood fibers compressed together with adhesive, not large particles as found in particle board. MDF is therefore much denser and much stronger than particle board, and resists warping. MDF products usually offer a savings in cost compared to solid wood.
Materials
Wood:
Wood is a product of nature; therefore each piece of wood has its own unique set of physical characteristics in appearance (color, grain patterns, mineral streaks, insect markings, knots, ray flakes, pitch pockets, porosity, tiny holes/dents etc.). As a result, each piece of wood will react differently to the various stains and lacquers used by manufacturers. Stains used by manufacturers can also vary from production to production. For these reasons, Oak For Less® can not make a promise of the identical finish from piece to piece. No two pieces of wood furniture will be exactly the same. Occasionally, wood may also have small retouch marks under the lacquer that occurred during manufacture; these are not quality defects. Also, because it is natural, wood may change color with age and principally with solid wood, there is the possibility of splits, cracks, or warping as it expands and contracts depending upon humidity changes. Fine hairline cracks are part of the normal aging process of wood and are not considered defects.
Veneers:
Veneers are thin slices of wood, bonded to a substrate of plywood or engineered wood, such as MDF, or particle board. This showcases the grain of the wood, but also provides stability where a single solid piece of wood might warp. Just as in solid wood, each piece of veneer has its own unique appearance. Veneer may be also used in decorative work such as inlays.
Glass/Mirrors:
Lightly pitted areas, tiny air bubbles, surface waviness, or minor scratches may occur naturally during the manufacture of glass. These are not considered manufacturer defects.
Fabric/Leather:
Variations in fabric occur naturally during manufacturing, and due to nature, each piece of leather is distinctive and therefore, each piece accepts finish processes differently and will turn out unique. Variations between pieces of leather or pieces of fabric are not considered manufacturer quality defects. Oak For Less® does not warrant the wearability or colorfastness of fabrics used by manufacturers. Application of fabric protection sprays or liquids is done at the Customer's sole risk and responsibility.
Skids/Casters and Excess Stain or Sawdust:
Unless the piece of furniture is purposely made with casters as part of its design and function, Oak For Less® recommends removing the casters to maintain the stability of the furniture and Customer safety. Due to the manufacturing process, furniture items may have skids on the bottom, or retain excess stain or small amounts of sawdust. It is the responsibility of the Customer to remove skids and make sure the bottom of the furniture is clean prior to its placement. Oak For Less® assumes no liability for damage or injury due to Customer’s failure to remove casters, skids, excess stain, or sawdust.
Clearance Items & Last Ones
Clearance items are "as is" and are offered at deep discounts below our already discounted prices. Some may even be at our cost. Most Last One items are unique in that the manufacturer has discontinued that style or finish and we are unable to order more. Therefore, all sales are final/no returns on Clearance and Last One items.
Assembly
Depending upon the manufacturer, some furniture items come fully assembled, while others have some assembly required. Assembly requirements may change without notice. Usually any assembly is light, such as attaching legs to a table or putting shelves in place. Some chairs come assembled, while others are sold ready to assemble; it just depends on the manufacturer. All TV consoles, desks, and most bookcases come in one piece, with placement of any adjustable shelves or attachment of handles as the only assembly.
Care & Use
Once a piece of furniture leaves our store, Oak For Less® has no control over the environment the furniture is placed in, nor the way in which the furniture is used. Solid wood and wood veneer furniture should not be placed in direct sunlight, nor should they be subject to areas of high or very low humidity. No furniture should come into contact with standing liquids, therefore liquid spills should be wiped up immediately. Do not place hot items or plastics directly on the furniture as the finish could be damaged. Plastic tablecloths, placemats, coasters, trivet feet, etc. should not be used on top of the wood furniture since the lacquer can react with plastics and damage the furniture surface. Only use cloth for tablecloths, placemats, coasters, and felt for the feet of trivets, etc. We do not advise putting glass tops on top of dining tables, or other surfaces such as tv consoles, desks, etc. Although your intention would be to protect the wood surface, the wood (whether solid or veneer) needs to have air circulation. Because the wood is made of cells and fibers that expand and shrink depending on the humidity and temperature, putting a glass top on basically seals off any moisture from only the top side, so the bottom side of the wood surface can expand more than the top and create warping. Felt pads can be used to lift the glass from the wood surface and give air circulation, but even professional woodworkers cannot agree how much space is enough. That is why we advise against glass tops. Putting on a glass top is done at your own risk. Furniture oil should only be used occasionally on oil finish pieces to maintain their condition. Use of wood polish or oil is not generally recommended for lacquered pieces because the lacquer would prevent it from getting to the wood; it would merely lay on top of the finish, and finishes or veneers can be can be ruined depending upon their reaction to the product. Furniture should be cleaned with a damp cloth lightly moistened with water (not dripping) or a dry microfiber cloth. These are general instructions. Please see our page on Furniture Care for more details.
Pick Up
Please note that Oak For Less® is not able to provide loading assistance at every store, and many items require 2 strong people to load into a vehicle, so Customers MUST bring help when coming for a pick up. Upon pick up, the loading, tie-down (bungies/ropes), protective wrapping (with blankets, etc.), and transportation is the Customer's sole risk and responsibility. Sometimes a chair or box will appear small when looking at it in the store or online, but upon trying, it will not fit through a car doorway or trunk opening. So, please make sure the item will fit into your vehicle prior to arriving for pick up. When a shipment arrives, Oak For Less® will notify customers that have pick ups. Because we do not have a storage facility, pick ups must be done within 2 days of notification of arrival at Oak For Less®. Upon pick up, Customers are advised to examine their item(s) and accept them in good condition. Customers have 72 hours to examine boxed items and notify us of any damage so that we may arrange for repair or return/exchange. After 72 hours, the sale is considered final.
Delivery
No matter who offers it, delivery is never free. With the price of gas and time/effort it takes to move the furniture, someone has to pay the delivery cost. If a store offers free delivery, they usually increase the price of their goods to make up for that cost. We have chosen to keep our furniture prices discounted for everyone, and offer delivery at a reasonable cost to just those people that ask for it. Delivery is available if the Customer lives within our designated delivery areas within Arizona and California. We use experienced independent contractors to deliver our furniture, and delivery charges are based upon your location. Extra charges apply for going up stairs or for extra heavy or bulky items. Set up and assembly are not included in the basic delivery charge and are payable as separate charges if the Customer would like that service. Set up and assembly may not be available for all deliveries. We will notify Customers of any delivery concerns prior to the delivery. All balances must be paid in full before a delivery is scheduled. Due to insurance and safety reasons, delivery drivers cannot accept CODs. Delivery contractors do their best to be careful when delivering furniture, but in the event damage occurs to walls, flooring, etc. the Customer will take up any issues solely with the independent contractor. Customers are also welcome to arrange for their own delivery service, if they prefer. Customers must have the room ready for the delivery when it is scheduled – if the contractor has to move existing furniture, they may charge extra. Customers are asked to inspect items and accept them in good condition. Any issues with damage must be addressed within 3 days of delivery so that we may arrange for repair, or return/exchange. Customers must retain any original packaging if the item is to be returned/exchange due to damage or a defect. Manufacturers will not accept a return or exchange without the original packaging. After 72 hours, the sale is considered final.
Damage
Items that were shipped blanket-wrapped for pick-up at our stores are always inspected for damage. Items boxed by the manufacturer are inspected at the manufacturer prior to being placed in the carton. Please keep the original box and packing materials for your item until you determine it is undamaged. The original box and packing are required for any exchange. The Customer has 72 hours from pick-up or delivery to inform Oak For Less® of any damage (delivery-caused or manufacturer-defect) so that we may arrange for repair or exchange with the manufacturer. If there is damage noted, it is covered under our Warranty - but it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. Once the item is received, Oak For Less® will determine whether the issue requires repair or return/exchange. After 72 hours, the sale is considered final, with no refunds of any kind.
Cancellations
Buying furniture is a serious purchase and not something to do on impulse. Only buy furniture when you know you want it, its size, finish, and style will work in the space you want to place it, it will fit through your doors and hallways, and you know you can afford it. If the online order is canceled within 48 hours of its placement, we will issue a full refund to the credit card charged. If the online order is canceled after 48 hours, the refund will be given by check, less a 25% Cancellation Fee.
Returns
Our Return policy for online orders is simple:
The customer must notify Oak For Less ® within 3 days of pickup or delivery, that they want to return the item. The customer is responsible for safely returning the item to the store, with the original packaging, within 10 days of pick up or delivery. If the item is returned within 10 days and has no damage, the customer has a choice of receiving store credit for the full purchase amount or they may receive a check for the refund less a 25% Restocking Fee. Delivery Fees are not refundable.
If the item is returned with damage, there will be an extra Repair Fee assessed to repair the damage so that the returned item will be sale-able. Repair Fees begin at $50, depending on the level of damage.
After 3 days, all sales are final with no refunds of any kind. No refunds or exchanges are given on altered furniture nor on Custom Orders.
Please see one of our stores for their in-store purchase Return policy.
Warranty
Oak For Less ® warrants the furniture against manufacturer defects from ONE YEAR from date of invoice. "Defect" as used in this warranty refers to any material or workmanship imperfections which impair the use of the product. Warranty covers manufacturing defects in construction and does not cover the finish for wear since there is no reasonable way to know how the surface has been used and cared for. Warranty does not cover floor samples and does not cover items sold in “as is” condition, such as Clearance or Last One items. Warranty does not include commercial, contract, rental trade, institutional or other non-residential use. Warranty shall not extend to damage resulting from normal wear and tear, improper use, abuse, overloading, pets, fire, flood, exposure to extremes of temperature or humidity, or acts of God. Alteration of the furniture by the Customer will void any Warranty. Warranty does not cover burnt out light bulbs, misplaced shelf pins, or damages incurred during the Customer’s transportation of the product. If it was boxed by the manufacturer, the furniture must be returned with all of the original packaging in place in order to receive a return/exchange with that manufacturer. Warranty is valid for original Customer on invoice and is non-transferable. Warranty is not valid if merchandise has been moved from original delivery address. Oak For Less ® will determine whether the warranty issue requires repair or return/exchange. Under this warranty, it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. In-home service may be available for an additional charge. We provide no other warranties, expressed or implied, including any warranty or fitness for a particular purpose. Manufacturers may have extended warranties of their own.
Ownership
This Web Site's content (whether text or image) is property of Oak For Less® and manufacturer photos are property of their respective manufacturers. No part of this Web Site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of Oak For Less®. Oak For Less® tradename and logo are trademarks of Millan Enterprises, LLC. Every effort is made to keep our Web Site up and running smoothly, however in no event will we be responsible for the Web Site being unavailable due to technical issues beyond our control, or any loss or damage arising in connection with the use of this Web Site.
Disclaimer
Furniture not made for commercial use. Common sense is advised in the care and use of the furniture. Oak For Less ® shall not be liable for incidental or consequential damages that arise from the purchase of the furniture, nor for any injury or damage that may result from misuse or alteration of the furniture.
